Refund policy
Summary: First orders include a 60-day money-back guarantee on one opened 30-sachet box of each formula in the order. The covered opened box does not need to be returned. Additional unopened, unused boxes in their original packaging and good condition may be returned within 60 days. Return shipping is the customer's responsibility. If we provide a prepaid return label, its actual cost will be deducted from the refund. Complimentary outbound shipping will not be deducted.
Refund Policy
Effective June 24, 2026. This policy applies to orders placed on or after this date. Orders placed before this date remain subject to the policy in effect when purchased.
We want every La Petite Labs order to feel clear, fair, and trustworthy. Because our products are daily nutritional systems, our refund policy is built around proper use, product integrity, and honest customer experience.
60-Day First Box Money-Back Guarantee
Contact us within 60 days of delivery if your first La Petite Labs order isn't a fit. We'll refund one opened 30-sachet box of each formula in that order. Additional opened boxes are not covered.
For a one-box order, we refund 100% of the net product price paid for that covered box. The covered opened box does not need to be returned, and complimentary outbound shipping will not be deducted.
For a multi-box order, we refund the covered opened box. Additional unopened, unused boxes in their original packaging and good condition may be returned within the same 60-day window. Return shipping is the customer's responsibility. If we provide a prepaid return label, its actual cost will be deducted from the refund after receipt and inspection. No restocking fee applies.
For bundles, multi-box orders, and discounted orders, refunds are prorated by physical box from the net product price paid after discounts. One claim per customer or household; subscription renewals are excluded.
Complimentary outbound shipping, including free standard shipping or free express shipping promotions, will not be retroactively deducted from your refund. Original paid shipping upgrades are non-refundable, except for damaged, defective, incorrect orders, or delays caused by our error.
To request a First Box Money-Back Guarantee refund, email hello@lapetitelabs.com with your order number. Approved customers will receive return instructions before sending any unopened products back. Items sent without prior authorization cannot be accepted.
7-Day Unopened Returns
For unopened products outside the 60-Day First Box Money-Back Guarantee, we offer a 7-day return window from the date of delivery.
To be eligible for a standard return, the product must be:
- Unopened
- Unused
- In its original packaging
- Received back in good condition
- Accompanied by proof of purchase
Standard unopened returns are not eligible for free return shipping. Customers are responsible for return shipping costs. If we provide a prepaid return label, its actual cost may be deducted from the refund after receipt and inspection. No restocking fee applies.
To start a return, contact hello@lapetitelabs.com before sending anything back. Approved customers will receive return instructions. Items sent without prior authorization cannot be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@lapetitelabs.com so we can make it right.
We may request photos of:
- The shipping box
- The product
- The shipping label
If the issue is confirmed, we will offer a replacement or refund. In these cases, La Petite Labs covers return or replacement shipping cost. Original paid shipping upgrades may also be refunded when the order was damaged, defective, incorrect, or delayed because of our error.
Refund Processing
Once your return or refund request is approved, refunds are processed to your original payment method within 10 business days.
Your bank or credit card provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact hello@lapetitelabs.com.
Shipping Fees
Return shipping is your responsibility for 60-Day First Box Money-Back Guarantee returns and standard unopened returns. If we provide a prepaid return label, its actual cost will be deducted from the refund after receipt and inspection.
Complimentary outbound shipping will not be deducted. We do not retroactively claw back free standard shipping or free express shipping promotions.
Original paid expedited-shipping upgrades are non-refundable, except for damaged, defective, incorrect orders, or delays caused by our error.
Refused, Undeliverable, or Incorrect Address Orders
Customers are responsible for entering an accurate shipping address.
If a package is refused, undeliverable, or returned to sender because of an incorrect or incomplete address, we may refund the product price only. Shipping and handling fees are not refundable.
If you would like the order re-shipped, additional shipping charges may apply.
Lost or Marked-Delivered Packages
If tracking confirms that a package was lost in transit and was not delivered, we will offer a replacement or refund.
If tracking shows the package was delivered, we treat the shipment as delivered. In some cases, we may offer a one-time courtesy replacement after basic verification.
Subscription Renewals and Cancellations
Subscription orders are pre-authorized at checkout.
You may cancel your subscription any time before renewal using the link in your Recharge renewal reminder email.
Once a subscription renewal has been processed or shipped, it is not eligible for cancellation or refund, unless the item arrives damaged, defective, or incorrect.
Subscription renewals are excluded from the 60-Day First Box Money-Back Guarantee.
Fraud Prevention
We reserve the right to make the final determination on refund eligibility based on documented evidence and order history.
Claims may be denied if they involve false information, repeated misuse, falsified photos, false non-receipt claims where delivery confirmation exists, or other fraudulent activity.
We may restrict future orders where necessary to prevent abuse.
Questions
For return, refund, subscription, or order questions, contact:
